Returns Policy | Returns Policy |
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Instructions on cancellation – return policy § 4 Instruction on Buyer's right to cancel Buyer is entitled to cancel his offer to conclude a contract within 10 working days upon having received the shipment, with no necessity to state reasons. Buyer must make a written notification to the premises of Ritchey, or by returning the product via registered shipment within 10 working days upon having received the shipment. This 10 day period starts on receipt of these instructions at the earliest. The timely return of the goods by registered shipment or through written notification respectively will complete buyer’s requirement to exercise the period of cancellation. The cancellation period shall not begin before Buyer is instructed on Buyer's right to cancel. The cancellation has to be addressed to: Registered mail to: Ritchey International Sagl Via Cantonale 2 6916 Grancia, Switzerland Email: \n This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Fax: + 41 91 960 5221 No such right to cancel exists for buyers that are entrepreneurs (i.e. companies, distributors, retailers) and thus act in the performance of their business as a reseller or freelance activity. § 5 Instruction on the consequences of cancellation In case of a valid cancellation, the goods have to be returned to Ritchey. The transit costs for returning goods shall be paid by Buyer. If Buyer is not able to return the goods in original condition with original packaging, Buyer forfeits all rights to return goods. This shall not apply if the goods are defective. Determination of defective goods is exclusively based on a reasonable standard that a retail shop would apply. Moreover, Buyer may prevent his obligation to compensate Ritchey for the value of the goods if they are used or installed on the bike. In the event of an on-time order cancellation, Ritchey shall reimburse the purchase price already paid, minus the original and return shipping charges, within 30 days after the goods are received at Ritchey. Buyer has to address the shipment to: Ritchey International Sagl Via Cantonale 2 6916 Grancia, Switzerland |